Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is your return policy for home goods?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days via our premium ground carriers.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working diligently to expand our logistics network to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
How can I track my furniture or decor delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.
Are your products covered by a warranty?
Yes, all Fellow products come with a one-year limited warranty against manufacturing defects. If you experience any issues with quality, please contact our support team with your order number.